Returns & refunds

Demo store. SoftAware Demo Store is a demonstration shop built by SoftAware Commerce. The policies below are sample text showing what a real shop would publish; they are not an offer and no orders are fulfilled.

Our returns promise

If you are not happy with your order, you can return it within 30 days of delivery for a full refund. Items must be unworn, unwashed and in their original condition with tags attached.

How to return an item

1. Sign in to your account or use Orders and returns to find your order.
2. Email [email protected] with your order number and the items you are returning. We will send you a prepaid returns label for UK orders.
3. Pack the items securely, attach the label and drop the parcel at any participating post office or parcel shop.
4. Keep your proof of postage until your refund arrives.

Refunds

We refund to your original payment method within 5 working days of receiving your return. Your bank may take a further 3 to 5 working days to show it. Original standard delivery charges are refunded if you return your whole order.

Items we cannot accept back

• Items that have been worn, washed or damaged after delivery
• Personalised or made-to-order items, unless faulty
• Pierced jewellery and swimwear with the hygiene seal removed

Faulty items

If an item is faulty or not as described, contact us and we will offer a repair, replacement or refund. This does not affect your statutory rights.

Your right to cancel

Under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving your goods without giving a reason. Our 30-day returns policy is in addition to this right.